Unitex Textile Rental Services

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Reviews

• Cathy Randolph

  Jun, 09 2018
  ★ ☆ ☆ ☆ ☆
  Very poor customer service. Their sales guy had me sign paperwork claiming it was to get service started after discussing quantities and pricing. Of course, leaving out the most important part of being locked into a 5 year contract. NEVER would have I signed if I knew that. I have made numerous calls to him in the few months I have been a customer stating that the driver is not dropping off the correct quantities of sheets. He assured me each time that it would be resolved and would never then follow up to be sure things were OK. I also spoke with the driver on one occasion explaining how many sheets were supposed to be dropped off each week. He, as well, stated he would make a note in my account as he was never told about this. I continued to get a deliveries of the incorrect quantities. At my last delivery, I left a note for the driver stating I was canceling and to take the entire inventory back. One week passes, with no call from the company. But what I do get the following week was another delivery of sheets stating they would continue dropping off sheets until details were worked out. I called and spoke with an account manager explaining all the problems I was experiencing. He assured me he would speak with my sales rep and regional manager to resolve the issue and have someone stop by to pick up the sheets. One week later and no call back and I still have a bunch of sheets at my office I cannot store or use. Beyond frustrated. I will be filing a complaint with the BBB as well. Never use this company!

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